SUSTAINABILITY
MODEL

At Grupo Sports World, sustainability is an important part of the Company, which is why it is a component of the business strategy. Also, we know we must continuously adapt to the changes in the environment conditions and the needs of our stakeholders.

In our vision we commit to generating unique experiences for our clients through service quality and innovation and this commitment is also part of our value proposition. This is why we find ourselves in a permanent and continuous improvement process in order to turn wellness into a lifestyle.

We work to integrate our sustainability philosophy into each step we take, from key actions in the corporate to the day to day work in our clubs, making each aspect of the operation an important part of the Company's Sutanaibility Model.

During 2016 we focused on analyzing where we are and where we want to be in terms of sustainability, taking into account the business strategy, the needs of our stakeholders and the current approach of our model. As a result of this analysis, the need to adjust our focus to stay current and oriented towards the demands of the changing conditions of the environment.

We have developed a work plan through which we will ensure the needs of our stakeholders and the business strategy are covered. For 2017 we commit to carrying out an update of the materiality analysis and, consequently, we will reinforce, following the obtained results, the approach of the Sustainability Model that we will communicate in our 2017 Annual Report.

While we work on this process, we will keep up with our aforementioned actions and commitments, maintaining the validity of our sustainability model based on the four cornerstones as well as the material subjects defined during 2015.

MATERIALITY

Additionally, we reconfirm our commitment to working based on the UN's Sustainable Development Goals, contributing directly, through our actions, to the compliance of the following goals:

In order to learn more about our current sustainability and materiality model go to: http://www.sportsworld.com.mx/seccion/sustentabilidad/estrategia

OUR INTEREST
GROUPS

It is important for us to keep open communication with our stakeholders, which is why, throughout the year and from different operation areas, we enable channels to generate a permanent dialogue through which we can hear their interests, opinions and expectations.

All the information generated through these channels represents a great value input for us since it is the way in which we can improve the operation, serve the needs of the environment and innovate in our services. Because of this, the relationship and dialogue with our stakeholders are strategic actions in our decision making.

During 2016 we kept our usual contact channels through which we provide attention to the concerns of our groups on a day by day basis. Also, as part of our commitment to update the materiality, during 2017 we will generate a new dialogue exercise to learn about their short, medium and long term expectations so that we can reconsider our goals and adjust our actions in the Sustainability Model of Grupo Sports World.

In order to check the details of our current dialogue with stakeholders go to:
http://sportsworld. com.mx/seccion/sustentabilidad/estrategia

ETHICS
AND COMPLIANCE

An essential part of our business strategy and sustainability model is the ethical work that is reflected in each aspect of our operation. We incorporate this philosophy into our day by day through policies, manuals and procedures that are backed up by the Ethics Code.

We focus on generating lasting relationships with our stakeholders and the key for this has been the trust we generate, thanks to the fact that our collaborators live and practice the values and principles that guide our actions throughout the whole operation, from the strategic decision making of our Board of Directors, to the daily work of instructors in our clubs and the course of action of our suppliers.

Considering the Ethics Code as a key declaration within the Company, when a collaborator starts working with us, he or she gets to learn about it from the beginning of the work relationship. This document covers topics like: equality and diversity, customs and law enforcement, use of actives and technology, involvement in other businesses, gifts, confidential information and personal data privacy, records and financial information, communication and loyal competition, conflicts of interests, industrial safety and health at work.

As part of the strengthening activities, we generate communication campaigns where we reinforce the different aspects of the Ethics Code and, at the same time, every six months we carry out a content review to ensure its validity in accordance to the operation and environment conditions.

At the same time, we have several anonymous report channels and procedures in order to monitor the compliance of the Ethics Code, which is why we have enabled the following report methods:

SW REPORT
Managers, board members and collaborators:
Tel. 5481-7777
ext. 241
denuncia@sportsworld.com.mx
Suppliers:
proveedor@sportsworld.com.mx

By year-end 2016 we received a total of 69 reports, with the following status:

The 39 remaining reports did not proceed because they correspond to topics related to operation, turning them into topics without direct interference with our Ethics Code.

In order to know our Ethics Code go to: http://www.sportsworld.com.mx/seccion/sustentabilidad/gobierno_corporativo