COLLABORATORS
BEING AWARE OF
THE IMPORTANCE
OF OUR COLLABORATORS IN ORDER TO ACHIEVE THE
OPTIMAL DEVELOPMENT OF THE COMPANY,
WE STARTED A JOINT
CHANGE PROCEDURE AND
WE FOCUSED ON
IMPROVING THE
CONDITIONS FOR
THEIR DEVELOPMENT.
OUR TEAM
G4-DMA EMPLEO, G4-DMA DIVERSITY AND OPPORTUNITY EQUALITY, G4-9, G4-10, G4-LA1, G4-LA12
This process has the purpose of increasing their life quality and satisfaction, which, as a consequence, increases the retention of our workforce. Besides, the continuous growth in the number of collaborators has had a positive social impact within the regions where we operate.
Additionally, in compliance with our Gender Equity Policy and our Ethics Code, we maintain our talent attraction processes based on diversity and equality, without any kind of discrimination.
With the goal of ensuring a quick inclusion in the Company's culture in order to reduce the initial learning curve, we have a Hiring Manual, which eases the management and integration of our new collaborators into the Company.
Another relevant aspect of personnel management is our commitment to generate new jobs while we continue to ensure the best conditions so that all of our collaborators can develop their activities in the best way possible.
COMPENSATIONS
AND BENEFITS
G4-DMA Retribution equality between men and women, G4-LA2, G4-LA13
We are a Company committed to the wellbeing of our collaborators, which is why, besides having competitive wages in the sector, we have a benefits and compensations program that exceeds what the Mexican Federal Labor Law establishes. Also, as part of this commitment, we urge our value chain to offer similar benefits to their collaborators and to be our collaborators in the improvement of work conditions on a national level.
In accordance with the sixth principle of the World Pact, at Grupo Sports World we don't carry out discrimination practices nor do we make gender distinctions in neither wages nor remunerations.
TRAINING AND
EVALUATION
39 HOURS
OF TRAINING
PER COLLABORATOR
IN 2016.
Through several training programs offered on-site or virtually, we encourage the integral development of our collaborators, ensuring that all of our team has access to training. This year, virtual training has been fundamental; we have developed a series of tutorials and classes in key positions that have eased and ensured the good governance of our operations.
In our Company, leader training is essential, which is why we have a multidisciplinary educational offering that develops the management skills of our collaborators and allows us to form high performance groups in each level, guaranteeing a consolidated, service focused work team.
With the objective of enhancing the hospitality culture in our work team, during 2016 we implemented the training programs “Espíritu SW” and “Star Trainer”; both programs are focused on service and client empathy topics and are synchronized with the situations that are lived in our operations day by day.
We guarantee the certification of our sports trainers with updates and specialized courses, this allows us to offer safe and quality training, which is a competitive advantage that is directly linked to our clients' satisfaction.
During 2016 we grew our investment in training, compared to 2015, focusing the efforts of the Company in our people.
During 2016 we offered 547 workshops
and courses for our collaborators.
The talent development is carried out through several programs that allow us to generate commitment, loyalty and constant improvement; this is why our Development Model has an annual feedback process that gives us the chance to identify our collaborator's strengths and areas of opportunity; this way we can create a follow-up plan to achieve the agreed targets, as well as the competence development. These aspects promote and generate the opportunity to offer work promotions and to achieve growth within our company.
DIVERSITY AND EQUITY
G4-DMA NO DISCRIMINATION, G4-DMA CHILD LABOR, G4-DMA FORCED LABOR, G4-HR5, G4-HR6, G4-HR8
In accordance to our values and following the principles of the World Pact, we reject any kind of discrimination, child exploitation and forced labor. Likewise, we can state that we have no infringement cases to the rights of the indigenous population.
In order to fulfill our commitments with respect to diversity and gender equality, we have:
- Gender equality policy
- Harassment, bullying, abuse or discrimination policy
- Ethics code
- Training classes focused on non-discrimination and gender equality
These policies are made known to the collaborators from the moment they enter the Company through the induction class and are available for their perusal on our Intranet. Also, we motivate their compliance by making report channels available for all of our team in case of any infraction
WORK-LIFE BALANCE
Achieving a balance point between personal life and work is one of the most relevant aspects to be met in order to achieve the wellbeing of our collaborators, which is why we established the following commitments:
- Motivate our collaborators to have a healthier life
- Offer more benefits for being part of the team Grupo Sports World
- Extend the benefits to the family of the collaborator
- Encourage the culture of prevention and health care
- Give continuity to the internal “Bienestar” health program
With the objective of encouraging the balance between personal and work life of our team members, we encourage them to have the opportunity of generating socialization and recreation spaces, which is why there are time slots where family and/or social activities are supported.
Also, we make agreements with other companies that allow us to offer additional benefits to our team, such as discounts, preferential costs and even free services, for example, general lab tests, optic services, amusement parks and restaurants, among others.
MATERNITY AND PATERNITY
G4-LA3
Being aware of the importance of bringing optimal conditions to mothers and fathers who work in our Company, we offer all of our staff the opportunity to take a maternity or paternity leave of absence.
“BIENESTAR”, INTERNAL
HEALTH PROGRAM
Being a Company that is committed to the wellbeing of its members, and considering the very nature of Grupo Sports World, we feel a deep responsibility towards the creation of mechanisms that allow our collaborators to carry out healthy lives. Because of this, in 2016 we continued with the implementation of our internal health program “Bienestar”.
“Bienestar” is a program that aims to create a health self-care culture in all of our collaborators. This way, during 2016 we carried out the following activities:
Meses de alineación y balanceo (Alignment and balance months)
With the goal of promoting a prevention and health self-care culture, we implemented on an annual basis the program “Meses de Alineación y Balanceo”. This program focuses on Heath Days where we offer free medical services, such as glucose measuring, B.M.I., pressure monitoring and sight exams, among others. 75% of our collaborators participated in these journeys.
Kilostop
Every year, we carry out the KILOSTOP contest, with the involvement of all clubs and the corporate offices, where we award the club and the collaborator that have managed to lose more fat weight along the eight weeks this program lasts. In 2016, we managed to get 80% of our collaborators to participate and we lost 300kg of fat across the Company.
As a consequence of the actions we have implemented in this line, we are proud to have obtained, for the second year in a row, the distinction Empresa Saludablemente Responsable, awarded by the Workplace Wellness Council-Mexico.
For the second year in a row, we obtained the Empresa Saludablemente Responsible award.
Día de la Familia (Family Day)
Within the initiatives of our internal health program “Bienestar”, we have the “Día de la Familia”. This program allows direct family members of our collaborators to use our facilities during the weekends.
HEALTH AND SAFETY
G4-DMA HEALTH AND SAFETY IN THE WORKPLACE, G4-LA6, G4-LA8
Based on our goal to create a prevention culture and ensuring a work place with optimal health, hygiene and safety conditions for all of our collaborators, we adhered to the Federal Labor Law and we had a Safety and Hygiene Commission established by the Integral Safety Management.
With the goal of identifying potential dangers or unsafe conditions in the work space, every year, during the month of January, we carry out the Annual Verification Walkthrough Program and it receives follow-ups to guarantee the solution of what is found.
Likewise, with the goal of keeping our procedures on the subject up to date, we implemented an update in the Work Environment Safety Procedure.
* The days worked are calculated as the total of collaborators times the total of worked days per year.
Added on what was just mentioned and reaffirming our commitment towards the safety and health of our clients and collaborators, in 2016, we proudly obtained the Establecimiento Cardio-protegido (Cardio-protected Establishment) recognition awarded by the Mexico City Department of Health, turning us into the second cardio-protected space certified by this institution, for having the training and reaction protocol, as well as the necessary tools, in this case, defibrillators, that allow us to guarantee a safe environment before the risk of this kind of eventuality, and acting in an efficient way as first responders until the arrival of emergency services. Currently, each one of our clubs has a defibrillator and two people who are trained to use it, which constitutes a very important preventive policy for our operations.
COMMUNITY
G4-DMA LOCAL COMMUNITIES, G4-EC1, G4-SO1
CREATING A
FRIENDLY LINK
BETWEEN THE COMPANY
AND
THE COMMUNITY
IS ESSENTIAL IN THE PATH TO REACH
SUSTAINABLE DEVELOPMENT.
With the objective of achieving a higher social impact and being consistent with the reason of being of our Company, in 2016 we reformulated the base strategy of social wellbeing, focusing our social investment in actions that favor active and healthy lifestyles, a fundamental component of our wellbeing mission.
Juntos por una Niñez Activa: una Niñez Sana (Together towards an Active Childhood: a Healthy Chidlhood)
It is estimated that, in Mexico, more than 5.5 million schooled boys and girls have overweight or obesity, being the inadequate nutrition and lack of physical activity the main causes of these conditions. Standing before this picture and aiming to strengthen our commitment in favor of the Mexican childhood wellbeing, during the month of February 2016, we established an alliance with the Save the Children Mexico organization. This alliance's objective is to implement a program to improve nutrition and increase physical activity through nutritional education workshops and the promotion of active play.
Among our motivations to be a part of this program, we have:
- Being a factor that contributes to transform the life of children.
- Offering an answer to current child obesity conditions in Mexico, driven by our commitment to generate an integral wellbeing culture in the communities where we have a presence.
- Contributing to education in the country, according to the firm belief that “children need to be healthy in order to learn”. We understand the relevance of investment in the education environment to improve the health conditions of children, as well as their learning level.
As part of the first stage we performed an initial diagnosis on healthy habits and we carried out weight and height measurements. Striving to make sure that all the workshops carried out were successful, in their implementation and in the results, we were especially careful to present the information through leisurely activities, so that it was more attractive and they could learn while they had fun.
Thanks to the willingness, enthusiasm and eagerness to learn of all the children, we achieved a change in the habits involved in the alliance; this was made evident through an important increase in the knowledge boys and girls had on nutrition subjects and also in a larger intake of vegetables, natural water and breakfasts.
Through the measurements of weight and height, we also found that there is now a larger amount of boys and girls who perform physical activities. The quantitative results we got at the end of the program can be seen in the report “Juntos por una Niñez Activa: una Niñez Sana”.
During the first generation of this program, 351 children from a public elementary school in Mexico City were benefited.
As a consequence of the aforementioned, we reaffirm our commitment and assume the continuity of the effort and the goals achieved through this program, which is why we will keep the alliance with Save the Children Mexico during 2017 and we will continue to be a change factor in the lives of the children reached through “Juntos por una Niñez Activa: una Niñez Sana”.
Del Olvido al Alivio (From Oblivion to Relief)
Through this initiative we have supported several foundations through the donation of about 3,500 clothing items. The clothes that are forgotten by our clients and are not claimed within a certain period, promotional articles and unused uniforms are donated to people in need.
One of our main alliances for this project is the Fundación IMSS AC, through the program “Amigas Solidarias (Supportive Girl Friends)” which tries to support foreign patients and family members of foreign patients who have to stay in Mexico City to receive treatment for some kind of condition and who, for several reasons, might not have enough clothes to wear during their stay.
The donations were carried out in the months of March, June, July and November in the following hospitals:
- Hospital de Pediatría
- Hospital de Especialidades CMNSXXI
- Hospital General de Zona Regional #25 Ignacio Zaragoza
- CMN La Raza, Outpatient Clinic
Cambio de Juego (Game Change)
As part of the social investment projects we carried out in 2016 in favor of the Mexican children's wellbeing, we supported Asociación Cambio de Juego A.C. in their annual soccer tournament, through which they seek to convey values to children and young people of low resources through sports.
With our donation, we were able to endorse six soccer teams and one dance team, formed by young people from the children's home “Ministerios de Amor”. Our donation was used to acquire sports uniforms and all the food required for their good performance during the tournament.
Besides this donation, our volunteering team attended the tournament to support the teams that represented Grupo Sports World.
Por un México Saludable (For a Healthy Mexico)
Before the high levels of obesity in Mexico, at Grupo Sports World we maintain our commitment and our collaboration alliance with the Mexico City Department of Health in order to promote the program “Muévete (Move)”. As obesity is a major problem in our country, we can't work on our own to fight it, which is why we collaborate together in the offering of public group classes in the forecourts of delegations, sports centers, health fairs and schools of Mexico City in order to promote physical activity.
Reforestation – Volunteering
For the second time, we created an alliance with Pronatura México, A.C. to participate in the volunteering of the Reforestation Day carried out in the month of August, in the ecological reserve Parque Estatal Sierra de Tepotzotlán.
Through this event, we relied on the attendance of our collaborators and their family members; their involvement showed a real commitment to turn the message of the day into a reality: “Hagámoslo possible (Let's make it possible)”.
During 2016 we offered support, through donations, to several civilian organizations, among which we find:
- Asociación Acompáñame Mujer, A.C.
- Fundación Mark
- Cambio de Juego, A.C.
- Asociación Mexicana de Diabetes de la Ciudad de México, A.C.
- Fundación IMSS
- Casa Betti I.A.P.
- Integración para la Vida México, A.C. (INPAVI)
- Fundación TUK A.C.
- INPAVI México A.C.
- Save the Children
SUPPLIERS
G4-DMA SUPPLIERS' WORK PRACTICES EVALUATION, G4-DMA INVESTMENT, G4-DMA-SUPPLIERS' EVALUATION IN MATTER OF HUMAN RIGHTS, G4-12, G4-EC9, G4-LA14, G4-LA15, G4-HR1, G4-HR10, G4-HR11
IN 2016 WE HAD
A TOTAL OF 493 PRODUCT
AND SERVICE SUPPLIERS.
As a sustainable development committed Company and one that is aware of the importance of social and environmental impact, we are interested in making sure our good labor practices and Human Rights are extensive.
Through the Ethics Code for Suppliers, we promote the idea that our value chain respects Human Rights, the environment, labor rights and transparency and that they adhere to the requirements we make.
As a result, we have defined the structure of the Provider Evaluation Manual that will allow us to carry out an assessment of our vale chain. Through the ranking we have worked on in 2016, we will get to know the impact they generate on our business and we will seek to boost and strengthen Social Responsibility actions in them.