PERSONALIZED,
PROFESSIONAL
AND FRIENDLY
ATTENTION
SERVICE AND
HOSPITALITY

UNIQUE
EXPERIENCES

AT SPORTS WORLD WE
HAVE STRENGTHENED OUR COMMITMENT TO OFFER
OUR CLIENTS UNIQUE EXPERIENCES THAT
GENERATE WELLBEING,
THIS IS WHY THE FOCUS ON SERVICE AND HOSPITALITY IS
OF GREAT IMPORTANCE IN
THE PLANNING AND DEVELOPMENT OF THE
DIFFERENT ACTIVITIES.

The continuous maintenance and demands in the cleanliness and order levels in our facilities have been a key factor in our service, responding to the demands of clients and trying to exceed their expectations. During 2016 we strengthened out preventive maintenance and service and hospitality processes, we redefined the cleaning protocols and we trained the whole organization in hospitality and service topics, investing in this 22,234 hours of training.

We firmly believe that the loyalty of our clients is directly linked to the attention they receive, with the supply of amenities that facilitate their stay at our clubs, with sports innovation and companionship in the achievement of their goals. This is why our personnel is constantly trained in technical and hospitality and service areas. Also, the sports offer is renewed and strengthened periodically.